Organizational Development Public Administration

Question: Discuss about the Organizational Development for Public Administration. Answer: Introduction Doc System Billing Insurance Inc Company deals with the paperwork in terms of insurance processing. The company is situated in United States and is totally based on small clinics. The company contract with several people: General physician, Cardiologist, Physical therapist. These contracts possess billing through the network related to maze. The payment values are charged with respect to the contract provided (Bryson, 2012). Explanation of problems existing in Doc Systems Billing Inc. for development of the organization The first problem in this case study is concerned with the processing time as the Clients are eager to get their payments as quickly as possible. The case study is concerned with the issue of redesigning a call center. The first problem mentioned in this case study is the processing time of the payments. The clients are always in hurry to get their payments as soon as possible (Cassidy, 2016). For this reason the clients requests the authority for clearing their payments. This time requirement is causing loss of clients which is harming the financial condition of the organization. Appropriate Plan for the individual and group interventions In the plans designed for the individual and group interventions there are many issues which can disrupt the conventional way of working. The plan is as follows: At the first stage, the processing time of the system is a bit longer so there should be time improving system for betterment (Friend Jessop, 2013). Secondly, regarding the success criteria each people is very much critical so there must be included some metric of any system as an example (Maslach et al. 2012). Third step should be, dividing the work reduce time so this issue should be concerned. The fourth step should be, there must be some pending cases in the new plan of resolving the problem (Benn et al. 2014). The highest priority of clients should get the chance first and individual people should get the chance to get the training. Observation about Jim and situation Doc System Billing Inc deals with the insurance paperwork for the small sized health care clinics. The company charges a flat level fee about different bills and percentages according to the contract (Benn et al. 2014). There are two core structures: old and new one. The old structures have Jim in connection with Alex and Dana and the Sic team is connected to MIS team and Alex and Dana as well. The problems are: time management is poor, lower speed of work structure, escalation of some cases. Possible solutions for Doc Systems Billing Inc. The possible solutions to solve the problems at Doc System are as follows: The time reducing scheme should be implemented For acquiring high speed there may be friendly and quick service Escalations should be specified More people should be employed Conclusion The above discussion provides detailed information about the problems of the Doc System Billing Insurance Inc Company and most importantly the company needs a proper plan rather than the group interventions. There must be some beneficial options added to the policies of the organization to attract their customers. If these implementations are done in the organization then the development perspective of the organization would be established in well manner. References Benn, S., Dunphy, D., Griffiths, A. (2014).Organizational change for corporate sustainability. Routledge. Bryson, J. M. (2012). Strategic Planning and.The SAGE Handbook of Public Administration, 50. Cassidy, A. (2016).A practical guide to information systems strategic planning. CRC press. Friend, J., Jessop, N. (2013).Local Government and Strategic Choice (Routledge Revivals): An Operational Research Approach to the Processes of Public Planning. Routledge. Maslach, C., Leiter, M. P., Jackson, S. E. (2012). Making a significant difference with burnout interventions: Researcher and practitioner collaboration.Journal of Organizational Behavior,33(2), 296-300.